2 Separate Service Desk Projects with different branding for customers?

Question

We have 2 software applications we support, and thus, 2 separate Jira Service Desk Projects.

I tried giving them separate branding on the customer service desk portal (logo and colors), but it doesn't seem to be working.

Is this possible? Can the service desk for one project look differently for customers than the service desk for another?

David Sopkin · Answer

Hi Kelly,

I am seeing this issue, when I go to preview the new service desk instance I am greeted with the first one I created.

KellyW · Answer

Hi Tamara,

As a project admin, you can customise the customer portal  for respective JSD project -- change portal name, welcome message, and logo to reflect the respective company's brand.

Check out the following documentations:

* Configuring the customer portal
* Best practices for designing the customer portal

Regards,
Kelly