Project Role atlassian-addons-project-access not existing

Question

Hi,

we are using Jira Server 7.7.2 and are trying to integrate our Zendesk with the Zendesk Support for Jira Add-on.

However, the project role "atlassian-addons-project-access" is neither existing nor is being added in the process.

I tried a fresh local installation and it showed the same problem.

Which steps do we need to take in order to correctly implement this role and have the Zendesk Plugin use it?

We would appreciate every help.

P.S: The existing discussions to this topic sadly are no where near helpful for us.

unknown · Answer

Okay, we got a step closer but we are still having trouble with the configuration.

We can't configure the mapping as the types seem to not match.

Do you have any idea what is going wrong here?

unknown · Answer

Thank you! We will try this ASAP.

joshloe · Answer

ST,

The atlassian-addons-project-access is only for our Cloud product and this role does not exist in the Server (on premise) installation. You should be able to install this add-on without this particular role.

It looks like you're following the Zendesk guide, which does not really make it clear that those requirements are only for Cloud. Take a look at the  JIRA Server-specific instructions.

The Zendesk addon in JIRA needs to run with administrative privileges. We suggest creating a dedicated account as follows and adding it to jira-administrators and jira-software-users groups.

Full name: Zendesk for JIRA

Username: addon_zendesk

Hopefully this gets you going ST,

- Josh Loe