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JIRA FAILING TO START

Richard de Breyn

I was busy with an upgrade when the SSH connection dropped. Since then, I get this:

An existing index lock was found.

An index lock file was found unexpectedly. This occurs either because JIRA was not cleanly shutdown or because there is another instance of this JIRA installation currently running. Please ensure that no other instance of this JIRA installation is running and then remove the following lock file(s) and restart JIRA:

UtilConcurrentLock{lock=true, fullLockName=/var/atlassian/application-data/jira/caches/indexes/issues/write.lock}

Once JIRA restarts please reindex your data to ensure that indexes are up to date.

Do not delete the lock file(s) if there is another JIRA running with the same index directory, instead cleanly shutdown the other instance.

The referred to file does not exist. And I only have one instance going. And I've cleared out that directory, but nothing. Refuses to start.

Accepted answers

All comments

Mirek

So you are facing this

https://confluence.atlassian.com/jirakb/jira-does-not-start-due-to-index-lock-file-s-224402146.html

Please check your directory for lock files when you start JIRA, find it, stop JIRA and remove the lock file.

Richard de Breyn

Yes, except there are not files

Richard de Breyn

What's in that directory is:
total 16
drwxr-xr-x 2 jira root 4096 Apr 26 12:46 ./
drwxr-xr-x 7 jira root 4096 Nov 8 2016 ../
-rw-r----- 1 root root 32 Apr 26 12:46 segments_1
-rw-r----- 1 root root 20 Apr 26 12:46 segments.gen

Nic Brough -Adaptavist-

That's the index directory, the lock file is usually in the directory above, the jira-home directory