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How to rename a custom field name on different screens?

Alaa shamas

Hi All,

I created custom fields and I named it Text 1, my purpose was to use this custom field in several issue type screens and for each issue type I can change the name and use it , for example , I used it in the Bug screen and named it as 'Topic' , in the service screen I added it and named it as 'value added'. The names are changed in the screen where the enduser submit the bug or the service however when the agent open the ticket to check it I can find it is still 'Text 1' , why it is not taking the name I named in the issue Type screen? am using Jira Cloud

Accepted answers

Alexey Matveev

The problem is that you can change the display name of a custom field only for the portal view. In Jira the display name of a field will still be always equal to the name of the cusotm field. In your case it will be "Text1".

The display name is changed for a request type. Portal operates with request types, but Jira operates with issue types. Unfortunately, you can not change the display name for an issue type.

All comments

Nic Brough -Adaptavist-

There is no "add to screen and name field" function, so I think we need you to explain what you're actually doing when you say "I used it in the Bug screen and named it as 'Topic' , in the service screen I added it and named it as 'value added'"

Alaa shamas

Hi Nic , go to Project >> select a project >> setting>> Request Types>> select a request type then click on Edit fields >> the list of default fields appear >> you can use the add Fields button to add more fields that are already defined and rename its Caption or label

this is what am doing

Alexey Matveev

The display name is changed for a request type. Portal operates with request types, but Jira operates with issue types. Unfortunately, you can not change the display name for an issue type.

Nic Brough -Adaptavist-

Ah, I didn't see the "Service Desk" flag.

There is no "rename field" in Jira, so the issue fields will always be consistently named in create, edit, view and transition screens. But you can present a different name to the customers in the Service Desk portal. Your agents work mostly with the issue, not the request portal, so they see the actual field name.

Matthew Gaffney

The "problem" with displaying the custom field name is that then now each agent needs to KNOW what the custom field was used for on that particular request, times many requests.

Fixing the problem and letting at least an administrator edit what the field displays as, similar to the portal, would be super great.

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