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Duplicate existing service desk project

Tamara Kemper

Hello,

We have 2 separate software applications that we support using JIRA service desk. We are working on getting the first configured just the way we want it. Is there an easy way to duplicate all of the settings, workflows, customer notifications, etc. for the second application? I really don't want to have to go in and manually repeat each of the settings I've done in the first one.

Accepted answers

M Amine

Hi @Tamara Kemper

Welcome to the Atlasssian Community.

Jira Service Desk allows you to "share the configuration" of a project. Here is how : link

It is very easy to create a project with "shared configuration".

Hope it helps.

cheers

All comments

M Amine

Hi @Tamara Kemper

Welcome to the Atlasssian Community.

Jira Service Desk allows you to "share the configuration" of a project. Here is how : link

It is very easy to create a project with "shared configuration".

Hope it helps.

cheers

Tamara Kemper

THANK YOU @M Amine!!! You saved the day! -Tamara

M Amine

happy to help

JPoe

Hi there, I was hoping this "share configuration" option would help out, but it doesn't appear to be available on next-gen projects yet; do we have any way to clone or copy next-gen projects?

charleslcso

I tried too. But all the Customers from a Project is copied over too! This is critical.

The bad thing is that there is no way to delete/remove these Customers from the new Project!

Ah!!!!!!

Also, in Help Center, going to the page show:

Unable to render {include}

Ah!!!!! Ah!!!!!

I am trailing the Cloud version.

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