How can you hide empty custom fields from Edit screen in JSD?

Question

Hey gurus,

Can someone tell me how to hide empty variables (custom fields) from an Edit screen in Jira Service Desk. In the example, it's an issue of request type = incident.

I don't wan't to see these fields in the Edit screen if they are empty, just like I don't see then in the View body of the incident (if they are empty).

Ideas?

Below is the View section of the form, which acts like I want it to - does not show the empty ones.

Robert Kneip_9iaic1 · Answer

It appears JSM does not follow the same logic as Jira Software. Remving the field from the issue edit screen does not prevent them from showing n the view screen if the are empty. This should be a very simple thing. No need to have to spend time on this. How do you hide fields in the issue view on the back end of JSM when they are empty?

FYI

Moving them to the hide when empty section in the layout is useless because when they are popultaed they appear at the bottom of the context column. Not in the logical position you place them in the description section. It just kills all your layout work.

Answer Im afreaid is you cant. Nice platform.

I have not tried creating tabs in the view sceen to see if at least I can partition the different data sets but that is not a solution either because there is no indication to look there hmmmmm. I lve Jira but hate how these simple things are impossible and overlooked

Dimitar I_ Dimitrov · Answer

Nope, still open question, problem continues. I am looking for a native solution, from the platform. Otherwise, I believe you could achieve this with ScriptRunner.

Alvin_junjul · Answer

Did you already resolve this @Dimitar I_ Dimitrov? If you did, can you please share it to me? I am also searching for the answer on this kind of problem. Thanks