I was following the instructions in this article, however, it does seem to work.
https://community.atlassian.com/t5/Jira-questions/How-to-hide-Priority-field-in-Jira-Service-Desk-Customer-Portal/qaq-p/765368
In the attached picture, the end user can still see the Priority field when viewing the ticket in the customer portal. Any ideas on ways to hide this field to the requestors.
Hi @Jeffrey Bistrong,
Go to your 'project setting' > 'request types' and locateyour request type then 'edit fields' and check that the 'priority' field is not in the 'Visible Fields' (or either is in the 'hidden fields' ).
keep us posted.
cheers
Hi @M Aminethanks for the reply. The 'priority' field does not show in either section, Visible or Hidden.
Jeff
Does the end-user fill the priority field while creating the request from the portal?
Can you please send a screenshot of the 'Visible & Hidden' sections of your request type?
No, I am not using the portal for users to send in tickets, but from the ticket notifications they get via email, they can click on the ticket to open it in the partner portal. Photo attached.
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