Hide certain issue types from being displayed in customer portal

Cindy Rice_vh4y2v

Hello, I have Jira Service Desk Cloud and set up the customer portal. However, I would like to set up the customer portal to not display certain issue types (e.g. User Management - off board employee). 

 

The project is set up to use various issue types, and this particular request type is hidden from the portal.

 

Is there a way to have this issue/request type not show up in the customer portal? 

Thanks!

unknown

Hi @Cindy Rice,

Please see the answers to a similar question. This assumes you still require the issue type to be on your service desk project.

Hope this helps