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Jira and Confluence integration

Fr0zt

Hello.

I have installed JIRA and Confluence.

I've created some articles in Confluence.

In JIRa, if I login with a Jira admin I am able to access those arcticles by raising a request. But if I login with a regular user in JIRA (not admin) I cannot find them.

Any idea why?

In Confluence I have not set any restrictions in Confluence.

Accepted answers

Manon Soubies-Camy

Hello Hugo,

Do you know if both Jira users have a Confluence license? What viewing access setting is selected in your Jira Service Desk project?

See this documentation, if "Only licensed users" is selected and your regular user doesn't have a Confluence license, then it's normal that he doesn't see any articles when raising a request.

Hope this helps,

- Manon

All comments

Manon Soubies-Camy

Hello Hugo,

Do you know if both Jira users have a Confluence license? What viewing access setting is selected in your Jira Service Desk project?

See this documentation, if "Only licensed users" is selected and your regular user doesn't have a Confluence license, then it's normal that he doesn't see any articles when raising a request.

Hope this helps,

- Manon

Fr0zt

Thank you for your answer.

My user (which can't access to Confluence article, from JIRA), doesn't have a Confluence License. In fact, when I go into that user properties, in application access, I only have the option "JIRA Service Desk" Checked. I don't have anything more.

So, how can I license that user for Confluence?

I've read those articles but I am still trying to find this answer.

PS: One way to work this around is to go into JIRA and set the option "All active users and customers can access the knowledge base whithout a Confluence license". Still I'd like to know how to License users (As an Admin).

Manon Soubies-Camy

To grant access to Confluence, it depends on whether you're on Cloud or Server version:

Let me know if it works!

- Manon

Fr0zt

Ok, I've read that. So I have my Jira connected to an AD - Active Directory (LDAP). although the Confluence is not.

So If I connect Confluence to an AD (LDAP), every user in that AD, logged in JIRA, should be able to see the articles in Confluence?

Yuval Gershfeld

Hey @Fr0zt

A great way to view your Confluence page in your Jira project is to use an addon like C4J that extends the basic functionality, and presents Confluence content directly in a Jira issue and seamlessly integrate Confluence into Jira. See: https://marketplace.atlassian.com/apps/1222263/c4j-content-display-for-jira?hosting=server&tab=overview

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