Help needed with Activate you Account e-mail

Jose Escallon

Hello guys. Thanks for this awesome software !!

Recently I needed change or translate default notification for Activate your account on Client Portal for Service Desk to new customers who send an email for request support.

I searched on notifications scheme and velocity templates but I don't found any clues.Can you help me please?

The message say this:

We've received your request and a Help Desk Prueba portal account has been created for you.
To complete your request you'll need to first activate your account.

 

Thanks and regards.

Gabriel Senna

Hi Jose,

For us to better understand the issue, I'm going to need additional information.

• Do you want to translate your notification email?
• Could you please send us an screenshot of where do you want to translate it?

With this information I should be able to better help you.