locating the license page to upgrade my license

Question

I have just purchased an JIRA license, and want to update the license fromt the current evaluation license.

Under the page http://localhost:8080/plugins/servlet/applications/versions-licenses I can view the license, but I cannot seem to find the place where I can enter the new license key.

I am logged in as admin, and I have restarted the server with no help.

See picture below for a snapshot. Where can I enter the actual key? I tried to first deleting the license (since I could see the trash-bin icon) but that did not help.

Thanks for any help
/Jad

Nic Brough -Adaptavist- · Answer

Jira (or Jira Core) is the main product, which provides all the main things you need to run an issue tracker - issues, projects, boards, users, workflows, fields and so-on.  It also acts as a platform for apps (plugins/add-ons) and Jira applications.

Jira Software is an application for Jira which adds boards, sprints, scrums etc on top of a Jira Core system.

The download you did was for Jira Software, which is pretty much a bundle of Jira Core and Jira Software, pre-configured so that (in theory), you run one installation and get a server running both systems off-the-shelf.  It's easier and quicker than installing Core and then adding Software later.

Jad El-khoury · Answer

I am not sure I understood the difference between “Jira” and “Jira software”. I originally downloaded a single installation file, which meant I could install a server and create tasks, etc.

But anyway, upgrading/reinstalling Jira (software or otherwise) seems to have solved the original problem.

Thanks

jad

Andy Heinzer · Answer

Hi Jad,

I am not certain what happened here.  But from looking at your screenshot, I can tell you at that time, Jira Software was not loaded when Jira started.

When you see this box, this is an indication that Jira itself is installed and running.  However Jira Software is not installed into this Jira yet.   Perhaps the Jira Software application components were not able to start up when Jira started, or another possibility is that this can happen if you just used the Jira Core installation file to upgrade Jira.

In this latter scenario, this upgrades Jira Core, but it cannot update Jira software.   As a result you get into this state where the Jira Software product is licensed, but not technically installed yet.

Another possible work-around could have been to generate a temporary evaluation license for Jira Core and apply that here.  You could do that on https://my.atlassian.com  From there you can then delete the other license.