As an administrator I see strange values (0) for each column of the Agile Board

Luca Bellomi

Good morning,
I have configured several agile boards. They all work correctly except 1, which is also the DEV MAIN Board. Io ho riscontrato il problema since yesterday:
When the board is loaded, an additional ajax call is also started. At the end of this, for each column of the board, they are shown the new values ​​"(0)" that were not present on the board before

I verified that the problem was not due to:
- incompatible add-ons -> all addons are compatible and correctly updated
- custom fields that can create problems (including those created with script runner) -> no problem found

The problem occurs from Yesterday evening (17/04) after having performed the optimization operations of the "Jira service desk", but no ticket is into the board (on the board there are only issues in development and not tickets)

I have created an Agile board equal to the Main Board and the latter does not present any problems.

I ask for your support.
Thank you!

Luca Bellomi

Andy Heinzer

Hi Luca,

Could you take a screenshot of this problem?  I think this would help us to better understand the problem here.

I understand you have ruled out plugins to Jira as a cause, and custom field, but there are other ways to inject custom scripts into Jira that could be happening here.   I would recommend trying to have your database admin run these SQL queries against the Jira database to see if there are any field descriptions that might have a script in them:

select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';    
select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

I would also check the Announcement banner in Jira to see if this contains any scripts as well.

If none of these show any scripts here, then I would be interested to see if this problem is happening across different browser types (Chrome, Firefox, Safari, IE, etc).