nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira stopped. Now can't start

sam_5be9wm

Did these steps to restart jira once.

2. Jira Stop_service.bat. It didn't stopped successfully.

3. Start_service.Bat : Started Successfully But not able view UI.

we have Installed as a service in windows and restarted server but it didn't helped.

Please Suggest how to Debug.

Accepted answers

All comments

Gregory Van Den Ham_2hc9n5

Under services, what's the condition of atlassian Jira?

Have you looked at the Jira logs? It will be under a folder called log in JiraHome folder.

sam_5be9wm

17-Apr-2018 08:23:21.223 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: \Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.
17-Apr-2018 08:23:21.864 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
17-Apr-2018 08:23:22.145 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
17-Apr-2018 08:23:22.145 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-443"]
17-Apr-2018 08:23:22.411 SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["https-jsse-nio-443"]
java.lang.IllegalArgumentException: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:103)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:81)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:244)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:866)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:213)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:575)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:65)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:944)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:549)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:873)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.startup.Catalina.load(Catalina.java:606)
at org.apache.catalina.startup.Catalina.load(Catalina.java:629)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:311)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:494)
Caused by: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:212)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:101)
... 20 more

sam_5be9wm

17-Apr-2018 08:23:22.427 SEVERE [main] org.apache.catalina.core.StandardService.initInternal Failed to initialize connector [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-443]]
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:112)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:549)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:873)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.startup.Catalina.load(Catalina.java:606)
at org.apache.catalina.startup.Catalina.load(Catalina.java:629)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:311)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:494)
Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:946)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
... 12 more
Caused by: java.lang.IllegalArgumentException: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:103)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:81)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:244)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:866)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:213)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:575)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:65)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:944)
... 13 more
Caused by: java.io.IOException: Alias name Jira does not identify a key entry
at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:212)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:101)
... 20 more

sam_5be9wm

Under Services Jira is Running

Nic Brough -Adaptavist-

It looks to me like you have tried to give Jira an SSL key, but pointed it at a keystore that does not have a key in it.

sam_5be9wm

No I didn't tried anything.

Nic Brough -Adaptavist-

The logs you've shown us tell us that it is unable to load SSL Keys from the keystore because the ones you've pointed it to are not there.

I'm not saying you personally has done something, but someone HAS misconfigured your SSL keystore. That is what the logs are saying, there is no other way to get this problem.

sam_5be9wm

Ok. Thank You for your Help. Can you Please Guide me How to Resolve this issue.

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