JIRA service desk
When user tries to create an issue, there appeares error screen that user has to contact system administrator and update page in order to create issue
But even user gets this error screen issue is created (user don't understand this and tries to create issue again), as a result there are some duplicated issues
In JIRA logs there are only some warns and nothing connects to these duplicate issues
There is attached screen of the error, it is said, that issue wasn't send, please reload page and try again, attention - fields will be cleared, if this isn't first time when you see this error contact to your JIRA administrator

*UPD*
It doesn't happen every time user tries to create issue