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I have defined a SLA goal. Now i am able to get SLA met and breached data based on SLa goals. but

Secure Meters Limited

I have defined a SLA goal. Now i am able to get SLA met and breached data based on SLa goals. but not able to get SLA goal neither in a search or in report. What is the column name to get SLA goals aganist a ticket.

needs data like:

issue type-----created on ----resolved on ----Time to resolve --- Defined SLA goal ..

Please guide me

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Alana Fernando

hi @Secure Meters Limited,

Just to get an idea.

are you trying to get data like in below results?

screenshot-jira.millenniumit.com-2018.04.16-11-26-03.png

Secure Meters Limited

yes...exactly.... but i want one extra cloumn for "what was SLA goal for this issue". in your attachment only time to resolve shown.

Alana Fernando

@Secure Meters Limited,

from columns drop-down, select the SLA name you created

If you hover over the SLA it will display a tool-tip that contains a SLA goal for the ticket.

screenshot-jira.millenniumit.com-2018.04.16-11-44-16.png

Other than that, if you switch to detailed view, you can view the SLA goal you set to the ticket.

screenshot-jira.millenniumit.com-2018.04.16-11-44-47.png

there is no other way to find out the SLA goal you defined.

hope this info helps you :-)

Secure Meters Limited

I know the same... but i want this data in search or report as a column when i export the same . so that comparison can be done.

Secure Meters Limited

these plugins are paid..i need some free ones.

Alana Fernando

Seems like there are no free SLA enhancement plugins available in marketplace.

Secure Meters Limited

@Alana Fernando.....yes ..you are right..but still my queries are not resolved...

Alana Fernando

@Secure Meters Limited , yes I understand.

For now you can proceed with below steps since there seemed to be no resolution now as you are refuse to use a paid plugin

View and watch JSDSERVER-5767 so they will consider on implementing this feature in their future released according to Atlassian Implementation of New Features Policy
Additionally you can raise your concern in Atlassian Support surely they will guide you further :-)

Secure Meters Limited

yes. you are right.

Currently no facility to get data based on %.

but AIO reports have facility.

Secure Meters Limited

Yes. noone meeting my requirement is free.

Anyway... Thanks for your support

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