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Error occurred: unable to retrieve data from server. Lee logs for details.

Darya_Koyfman

Today my company got upgrade on 50 more liceses for JIRA. I gave out several of them to new users. All of them on "Create" event get this error message:

"Error occurred: unable to retrieve data from server. See logs for details."

Please Help!!!

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Kian Stack Mumo Systems

Hey Darya,

I haven't seen that sort of problem before. Is there a stack trace you can pull from the log for more information?

Thanks,

Kian

Darya_Koyfman

Hi Kian,

Actually, it happened with all users. We can't Create. IT rebooted the server on Friday and it was booting for a long time. I don't know what to do. I'm creating ticket with Atlassian I guess.

Darya_Koyfman

Error message.PNG

Kian Stack Mumo Systems

Thanks,

So you are not able to generate a stack trace through the "Troubleshooting and Support tools?.

Try navigating to "Admin">"System">"Troubleshooting and Support Tools">"Create Support Zip".

If you can generate a log file, you may be able to get a stack trace from there.

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