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Error to import task email

Diego Olaso - Sistemas - Ext. 123

We have a problem for a few days. Jira doesn't import task emails from mail. When i try to test the connection to the gmail account, it's OK. When i try to force the import email, i see this error "Mail Disabled".

But the incoming and outgoing email are correct.

See the atachment.

Thanks a lot,

Diego Olaso Faus

IT Department

Accepted answers

All comments

Shannon S

Diego,

it looks like you might be using a 3rd-party add-on for your mail handler. Can you confirm if the built-in handler exhibits the same behavior?

Regards,

Shannon

Diego Olaso - Sistemas - Ext. 123

Hi Shannon, i have the same problem disabling the third-party addon JEditor.

The error is the same: "Mail is disabled"

Shannon S

Diego,

It might be that the administrator has disabled the mail using a property.

Have a look at this: Setting properties and options on startup

Mail property

Notes

-Datlassian.mail.senddisabled
-Datlassian.mail.fetchdisabled
-Datlassian.mail.popdisabled

Set to 'true' to disable mail. In Linux setenv.sh, there is a pre-existing flag to uncomment.

If this is the case, you need to stop Jira, edit the file to remove the property, and then restart Jira. You may need to consult your admin to make the changes.

Regards,

Shannon

Diego Olaso - Sistemas - Ext. 123

Hello Shannon,

Ok. I'm going to review the property you told me. Thanks a lot!!

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