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New UI - reset portal only customer password

Eugene Tsang

I can't seem to find how to reset a service desk customer's password in the new UI, I've managed to find the page:

https://[orgname].atlassian.net/projects/[servicedeskprojectname]/customers

Which is where I would expect to see it, but can only reassign roles and delete the user?

Accepted answers

Mikael Sandberg

You have to go to the Site admin, it is under Jira Service Desk, https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

From here you can click on the profile and change the password.

All comments

Mikael Sandberg

You have to go to the Site admin, it is under Jira Service Desk, https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

From here you can click on the profile and change the password.

Joe Pakenham_cmlekz

Top banana. Thanks Mikael.

unknown

could not find it in Settings, however good old 'google' search found this thread. It worked a treat. Thanks Mikael

Joshua Keele

I am having the same issue. However when I try to navigate to the link I get "We can't find the page you're looking for."

Saso Lipic_4u9d9d

Link to customer management is here:

https://admin.atlassian.com/s/fcf16b7d-d7ff-4a3a-b2fb-baee687526af/jira-service-desk/portal-only-customers

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