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View all customer requests on customer portal

Philippa Poulson

Hi Community,

I have a Project called Support Desk, under which I have Customers grouped by Organization. One of the Organizations (DG) would like to see all tickets logged by the customers listed under DG in one portal. Is this possible?

See my screen shot of the DG and the customers under it:

Thanks.

Accepted answers

All comments

Alana Fernando

hi @Philippa Poulson,

If you have JQL tricks plugin installed and create separate user group per organization; you may use below JQL query to filter out all issues created by users who are in a selected group

reporter in memberofgroups ("DG")

reference: https://www.j-tricks.com/jqlt-user-functions.html

Philippa Poulson

Rather than open a new ticket in ScriptRunner threads, do you know if Adaptavist ScriptRunner will do this too? We already have that installed, you see.

Alana Fernando

hi @Philippa Poulson,

I was unable to find any luck from adaptive script runner : Script JQL Functions document

but I have 2 other ways you can use filters without installing other plugins. you can use either one of below JQL.

Reporter in membersOf("DG")
reporter in (Jack,Jill)

Reference : Advanced searching - functions reference : Atlassian Document

hope this helps.

Philippa Poulson

I can use filters, but how can I apply the filter to a Customer Portal? The head CEO of DG wants to see ALL of the tickets raised for ALL of his websites in one place. At the moment each website has a user and a customer and a portal. Can this be achieved?

Thanks.

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