Email a customer from a Service Desk ticket

Darryl Stipic

So we have just moved over from server based Jira to Cloud.  I can't see how I email a client and copy in others from a ticket - where has the "email" button gone"?  I can see the edit auto email recipient, but once ticket is created, where is it?I add a comment and "share" it, but my customers are not getting the emails.

 

Many thanks,

Darryl

Gabriel Senna

Hi Darryl,

How things are going with you?

I would like to check with you, if you could solve your doubts (I hope you did) and in case not, if you could please clarify your needs, so I can help you better.