Licence jira-software vs jira core

Question

The system is asking me for the license of Jira-Core, so we have a license for Jira-Software (Jira+Agil) it's correct? we need a Jira-Core license?

I think that never we have sold Jira-Core and with Jira-Software and all works fine since now.

Thanks.

Esteve Grassot · Answer

We only have 4 users all assigned to:

jira-users group

now we have:

JIRA Software 7.8.0 with 4 users assigned (with licence for 10 users)

And

JIRA Core 7.8.0 with 0 users assigned (Your JIRA Core trial will expire in 2 days)

How can i install a correct licence? or grant people the rights to use it?

Thanks,

Nic Brough -Adaptavist- · Answer

I am sorry, I missed the email with your update.

The simple answer remains - it's because you have not installed a licence, and/or you have not granted people the rights to use it.

What licence have you added, and what group(s) have you granted application access to?

Esteve Grassot · Answer

no, I still have the same problem... and no answers ...