Jira becomes slow after a while

Question

Hello Team,

We have a widespread problem with Jira. After a while it becomes slow. When we type words in the fields, the letters are displayed in slow motion. If we do a refresh, everything is back to normal. The problem occurs regardless of the browser. I would say that at least 50% of Jira users I know have reported the problem. Some people also told me they don't have the problem but maybe it's just because they refresh more often or they use Jira less intensely.

Please let us know what is the reason behind this??

Thanks!

Nic Brough -Adaptavist- · Answer

All of the times I've seen this behaviour in Jira, it's been the browser that is slow.

The cause is something the browser is doing, but that does not mean it;s just the browser.  If the server has handed it javascript which slows it, the cause is something on the server.  But it's still the browser that is struggling.

The things I've seen that cause this include:

* Low power on the client machine
* Add-ons in the browser that interfere with form entry
* Add-ons in Jira that deliver slow javascript
* Internet Explorer
* Poor network connectivity
* Badly configure advert blocking software

In your case, I'd want to check the add-ons and networking

Dnyaneshwar_Borase · Answer

Hello Team,

Thanks for the reply.

I am using Firefox browser for the accessing JIRA. I tried the same with Google Chrome.

Got a same problem. Also check installed Add-on on JIRA it works properly.

In the description of the issue I said it happens whatever the browser we use.

Please let me know what is the cause behind this? Please provide solution to eliminate this

Thanks!

Craig Castle-Mead_20fp9z · Answer

Agree with @Nic Brough -Adaptavist- that this feels more like a browser side issue (pressing keys for a field like comment/summary doesn't contact the server - something like changing assignee though does, as you press a key it's sending an AJAX request to get the right set of users).

If you have a variety of add-ons in Jira, then I'd also suggest going in to safe mode (disables all add-ons) for a period of time and seeing if this helps at all. If it does, start enabling 1 by 1 and seeing if there's an obvious culprit.

Is it happening on a variety of machines  / browsers?

CCM