JIRA Service Desk - Link to Active Directory / LDAP Question

MAG-II

Hello - 

My company recently implemented the trial version of JIRA Service Desk, after we have been using JIRA Core for some time. I have a question about linking our company's active directory with JIRA Service Desk.

As of now all of our company users are automatically on JIRA Service Desk / JIRA Core. However, within our company we have all of our users allocated into different company groups.

Is it possible to have all of our users, who have been placed into their designated company groups, carry over to JIRA with their groups? Also at the same time, since we have been on JIRA, I have made many groups within JIRA that are used throughout different JIRA projects. I want to make sure I don't lose those JIRA groups. 

The idea is that now that we have JIRA Service Desk we can associate our internal company groups with different Organizations within a Service Desk Project.

The attached screenshot is what I am currently looking at. My fear is that if I check the box for "Enable Nested Groups" that all of the groups that I specifically made within JIRA will go away. Any insight would be much appreciated. Thanks.

 

miikhy

Hi Michael,

Nested Groups are a different notion acutally: it's a way to have "groups within groups". Nested groups allows you to have users as members of groups in addition to other groups (which is a way to have subset of users). A "sys admins" groups embedded in an "IT" group for instance.

That being said, when setuping your Active Directory integration you can choose wether to import your groups from AD or not, if so, they will be replicated in Jira (without changing anything in Jira's groups). You can even choose to send Jira's groups to AD if you have permission to write in AD (please be careful with that ).

As per the Organization thing, I don't think you can automatically map groups to Orgs, but if you're willing to have a few manual steps, that should work!

You should also have a look at the official documentation here: https://confluence.atlassian.com/adminjiraserver076/connecting-to-an-ldap-directory-945111001.html

This is helpful sometimes I would also recommend to get help from an AD admin to define how properties are synced 9i.e. user attributes mapping).

Hope this helps and answers your questions!

Cheers