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Error during upgrade

Magnus_a2oghf

I am trying to upgrade Jira from 7.3.2 to 7.8.2 on a Windows Server 2012 64-bit server. I always run the installer as an administrator. During the installer I got an error, "could not delete C:\Program Files\Atlassian\JIRA\jre\lib\charsets.jar". No one is in the server but me, and I'm pretty sure nothing is using this file. I clicked retry a few times, but that did not resolve the error. So I clicked cancel.

I tried to run the installer again, upgrade an existing Jira installation, but now it claims my existing Jira directory is not a valid Jira Core installation directory.

What should I do? Please help!

Accepted answers

Sloan N_ B_

Hi Magnus

The upgrade-installer should shut down jira itself. But to be sure, stop jira before starting the upgrade.
Check if the file protected. On Windows right click on the file -> properties.
Check if no other application accesses this file during the upgrade. See resolution 3 in Upgrade of JIRA fails due to Error while attempting to remove the previous installation directory

Cheers
Niklas

All comments

Sloan N_ B_

Hi Magnus

The upgrade-installer should shut down jira itself. But to be sure, stop jira before starting the upgrade.
Check if the file protected. On Windows right click on the file -> properties.
Check if no other application accesses this file during the upgrade. See resolution 3 in Upgrade of JIRA fails due to Error while attempting to remove the previous installation directory

Cheers
Niklas

Magnus_a2oghf

Thank you for responding.

I have confirmed Jira is stopped.
I have confirmed charsets.jar is not protected.
I have confirmed no other application is using Jira in Process Explorer.

How do I get passed the issue of the installer thinking my current Jira is not a valid Jira Core installation directory?

Sloan N_ B_

Hi Magnus, what does the installer say exactly? Can you copy the message? Thanks

Magnus_a2oghf

I figured it out. The Jira installer deletes all the contents of the Jira installation directory and then copies in the new version files. I was getting an error during the deletion of the current Jira installation directory. Almost all the files were deleted. This is why I was getting the error that the installation directory is invalid.

When you encounter an error or quick the installer, you need to restore your backup of your Jira installation directory before running the Jira installer again.

My original issue of files being in use during the installation was due to the Jira windows service being stuck in a state of stopping, but not stopped. I had to manually taskkill it and then run the Jira installer again.

Hope this helps someone else.

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