Cannot reset/recover admin password

Dvir Berebi

Hello,

I have problem to reset/recover admin password.

Need help!!!

Sloan N_ B_

Hi @Dvir Berebi

A few questions

• Are you on Jira Server or Cloud?

 

If on Server:

• Are you only using internal user directory, or are you using services like Crowd or LDAP?
• Are you the only User with administrator permission?
  • If no, ask a fellow admin to reset your password.
  • If there is really no way to log back in with an admin user follow this guide: Retrieving the JIRA Administrator

Cheers Niklas