JIRA boards and attachments missing after JIRA System Restore

Question

After restoring JIRA from an XML the Agile and Kanban boards have disappeared.

I am getting a few errors showing up:

On the Wallboard Gadget it states:

"The requested board cannot be viewed because it either does not exist or you do not have permission to view it."

With attachments it states:

"Error rendering 'com.pyxis.greenhopper.jira:greenhopper-epics-issue-web-panel'. Please contact your JIRA administrators."

If anyone can advise how to fix this (baby steps for stupid people please!) I'd be most grateful!

Fazila Ashraf · Answer

Could you check the logs that were generated during the import of the xml? That would have some pointers if some thing had gone wrong in import process

RCSLT Admin · Answer

Hi

We restored using the XML backup ZIP file.

I tried reindexing and not been able to restore the boards.  Also on one of our Service Desk Projects I am unable to use the sidebar due to an error:

"Unable to render element due to an error"

Fazila Ashraf · Answer

This boards will not be related to attachments.

Can you confirm that the zipped backup file was used in restore or it was unzipped and only 1 xml file was used?

Can you do a re-index again and see whether the boards appear back?