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How to avoid missing exportDescriptor error during backup import in Confluence Cloud?

internetyev2

I am trying to restore Confluence backup and receiving an error "Could not locate exportDescriptor.properties in Media Services".

Can someone advise on a fix or a workaround?

The backup was done from Confluence Cloud in 09-2017, and I am trying to restore it on Confluence Cloud. Size of the backup is small and within limits.

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Shannon S

Andrei,

At any point, did you unzip the backup and zip it again using your OS?

If so, it could have caused a problem with the zip. You should re-zip using your command line.

For example:

zip -r archive.zip entities.xml exportDescriptor.properties attachment/

The -r will exclude any hidden files.

Let me know if you have any questions!

Shannon

internetyev2

Unfortunately, this solution did not work. The command also includes aux files on MacOs. After I deleted them manually from archive, the Confluence gave me a different error:

Only Confluence space exports can be imported.

internetyev2

Update: the issue still persists after I re-zipped the file with the terminal.

The issue that was causing the error "Only Confluence space exports can be imported" was that I had to put all zipped files inside a folder, rather than root folder of the zip archive. After I zipped the whole folder, and deleted the aux MacOS's ".DS_Store" files, I received the same error I had initially: "Could not locate exportDescriptor.properties in Media Services".

Can you or someone help? should there be 2 exportDescriptor files, eg. in Attachments folder? Puzzled.

Shannon S

Andrei,

There should not be 2 exportDescriptor files.

This needs a support ticket so they can look at what happened to your backup, but I see you already reported one.

I will leave that thread open so Suren can help you there.

Feel free to update us here once you're able to fix your file with how you corrected it, but I think in the first place zipping it on the macOS is what caused the issue. We just need to undo it.

Keep us updated!

Regards,

Shannon

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