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Device not configured error.

Sreelakshmi Dodderi

I got the latest version of sourcetree yesterday. (April 4th 2018) I am unable to push my code changes to remote . I see the below error. How ever I have my password set up in sourcetree for my bitbucket account.

Please help.

git -c diff.mnemonicprefix=false -c core.quotepath=false -c credential.helper=sourcetree push -v --tags --set-upstream origin refs/heads/feature/branchName:refs/heads/feature/branchName

Pushing to https://sdodderi@bitbucket.org/domainName/projectname.git

fatal: could not read Password for 'https://sdodderi@bitbucket.org': Device not configured

Completed with errors, see above

Accepted answers

Ryan Sherman

Downgrading to version 2.7 got me back and working until the issue can be sorted out. Check out the Download Archive.

All comments

Manju

Hi @Sreelakshmi Dodderi,

There seems to be some oddity with keychain and macOS that causes this issue. I faced the same a couple weeks back and just had to restart to my Mac to get it fixed. Give it a try and let me know If it works for you. If it doesn't, please remove the account and add it again. You can enable a debug menu from Preference window -> Advanced tab and set debug logging and enable auth logs to help us get all the logs in case of failures.

Thanks,
Manjunath
Sourcetree Mac Developer

Ryan Sherman

I have tried everything you mentioned and can't get it to work again. I have the same exact issues after upgrading yesterday. I have disabled 2FA on GitHub, reset by personal access token, remove the account and added it again, remove my github keychains, reset my machine, tried basic, oAuth with SSH and HTTPS and nothing has worked. Please help I am starting to lose my mind!

Soumyadeep Ganguly

any update here? I am also facing the same problem in Macbook. Now am at a stage where i cant push anything

hawkun

@Manju
same problem here, just suddenly started happening. can't push or fetch

Ryan Sherman

Downgrading to version 2.7 got me back and working until the issue can be sorted out. Check out the Download Archive.

Sreelakshmi Dodderi

@Manju restarting Mac did not help me.

@Ryan Sherman thanks, downgrading to version 2.7 fixed all the problems.

@hawkun @Soumyadeep Ganguly You guys also might want to try downgrading sourcetree to version 2.7

hawkun

This worked for me.

I am not sure what is going on but I made sure everything was set to basic / https

the oauth / ssh VS basic / https WAR continues

Manju

We identified the issue here and hot fixed it over the weekend. Please update the build to 2.7 (167) and you should be good with this version. Sincere apologies for the inconvenience and appreciate the patience.

Thanks,
Manjunath
Sourcetree Mac Developer

shahapurkar

Hi Manju,

With build 2.7 (159) I got this error

Something went wrong. one or more parameters required to renew token is nil.

With build 2.7 (165) I got this error...

Device not configured

With build 2.7 (167) I get this error...

The remote service said: 'The operation couldn’t be completed. (SDNetDomain error 7.)'

I tried the archive build to 2.7 (152) and got...

Something went wrong. one or more parameters required to renew token is nil.

...

So command line it is!

Best,

Som.

Manju

Hi @shahapurkar,

Can you confirm the remote host you were trying to connect and whether the account was added to Sourcetree?

Thanks,
Manjunath
Sourcetree Mac Developer

shahapurkar

Hi @Manju,

Thank you for your prompt response.

Seems like when the account was added to Sourcetree, it fails.

I deleted the account and used 'Clone in SourceTree' from bitbucket web, now it works fine.

Thanks,

Som.

Brill_Pappin

I just updated to version 2.7.5 (176) and its happening again.

I would really like to trust SourceTree not to interrupt my work day, but I'm getting pretty tired if having to back out the version

hawkun

Hi do you guys test fresh installs of sourcetree from scratch? 
I installed on clients mac and got the same error everyone is getting above. 
We uninstalled and installed version 2.7 and everything was fine. The latest version available is broken

Koen Verhulst

https://community.atlassian.com/t5/Sourcetree-questions/Unable-to-finish-release-with-sourcetree-2-7-6/qaq-p/821226

Still not working ...

Virl

Issue is still present in 2.7.6 (177) — git flow is broken because of it.

What the hell Atlassian?

luckyclan

Bug is still not fixed.

But there is a workaround: go to Sourcetree>Preferences>Accounts, select account, tap Edit and change protocol from HTTPS to SSH. You have to generate SSH key and add it in bitbucket profile settings to make it work.

The interesting thing is that everything works fine on other computer in our office, no need to change to SSH there. It uses exactly the same repository settings, but different user profile.

Alexander Joiseus

@luckyclan @Virl I downgraded to 2.7.2 and I can now use the finish feature. I guess I will just stick to 2.7.2

luckyclan

There is a separate thread, and somebody published working workaround:

Try change repository link format from "https://username@bitbucket.org" to "https://username:password@bitbucket.org"

Yes, it is not safe, but it is working!

Another thread is here:

https://community.atlassian.com/t5/Sourcetree-questions/Fatal-could-not-read-Password-for-https-username-bitbucket-org/qaq-p/768105

Roni Leshes

I encountered this issue when trying to use the "finish" action on a release branch.
For some reason, the same action works for a feature branch.

I tried some of the answers above.

I tried changing my account settings to SSH. There's a button there that says "connect your account". This opens a mini browser that simply does nothing but directing you to bitbucket's login.
Only other option for you beside surfing the web is clicking cancel, which obviously not connects the account to SourceTree.
Could only connect via basic method, but this didn't change anything.

I tried some other solutions from the threads provided by other people in this thread and nothing works.

Only solution worked for me was the last thing I wanted to do, and is downgrading to 2.7.2.
And to be honest? This is the exact same version as 2.7.6 but without bugs. There's nothing new that worth that headache so just downgrade to 2.7.2.

Tommy Kye

@Sreelakshmi DodderiThanks, upgrade to 3.0 resolved this issue.

Zoran Gavric

Worked for me

Marcel POLO

Same issue in february 2019 !

Is there a chance to have an update that fix that pb ?

(3.1.3 v)

Thanks

Thorsten Schneider

Same problem here with 3.1.1 (213) when I want to finish a feature.

BTW: How did you get 3.1.3? Update tells me I'm on the newest Version...

unknown

Same problem here with 3.1.1 on a MAC, I also have the same problem on a windows 10.

dorian_tudorache

I've used to be having the same issue and fixed it by right-clicking the repo in the main window and selecting 'Convert to SSH' -> so was my Github account connected through, using SSH. Restarting the app is also encouraged after doing so.

Jungho

It works!! Thank you so much

slownet

same problem 3.1.2 on MacOS

gchaney

Using Visual Studio Mac with Source Tree 3.1.2 My machine already has ssh keys, etc., for other projects on BitBucket

I had a local repo for a project that was mature enough to put in the cloud. So I created new bitbucket repo. I could not get the instructions for Visual Studio Mac to add remote repo to work, so I opened Source Tree and opened the local repo.

Then I went to Menu -> Repo Settings and then Remotes tab. I added the URL of the newly created Repo. But, here is the catch:

The URL of the page you create will be something like:

https://bitbucket.org/teamname/reponame/src/

That is not correct, but SourceTree will accept that URL. And then fail (with the error in this issue) when you try to push to it..

What you actually want is:

https://bitbucket.org/teamname/reponame.git

Guilherme Sol Duschenes

For me only 2.7 worked - 2.7.4 was no good

jeff_z9f314

Worked for me. Thank you Dorian!

rtovar_lactapp

Thank you so much 🎉

davidopensolutions

I tested many of the solutions that are explained here, but finally the only that really worked for me was this (for Mac users only):

https://gist.github.com/RockinPaul/6b012b106c4175469ee39bde12fb67f7

jamie_c2tj85

Thank you!

I updated to 4.0.2 and presumed the issue would be fixed, but it wasn't.

Ran the terminal commands and boom! Instant fix.

PeterDev

FIX IT (09/2020)

All the the answers here are wrong... You shouldn't NEVER do something like that:

https://username:PASSWORD@Bitbucket.org

SOLUTION
All you have to do is:

- Go to Sourcetree -> Preferences -> Git
- You will have the section "Git Version" with 2 options: Reset to ebedded Git and Use System Git

Sourcetree use the Ebedded git for default.
Click on "Use System Git" and.... Fixed!

---------------

Follow me on:
GIthub
Twitter

Edwin Klesman

I did the following steps to get my Mac OS Sourcetree working with a GitHub Private Repo:

Run the console commands as indicated in the Gist
Go to preferences, add account > Github, Basic (not oAuth!! << important), Username, Password, SSH
Restart the application

Now creating, finishing features, pushing changes etc. work

Tulleb

This answer is not acceptable anymore. We are in 2020 and we should not have to downgrade to 2.7 as being in 4.0+.

Please upvote for visibility: https://community.atlassian.com/t5/Sourcetree-questions/REOPEN-Device-not-configured-error/qaq-p/1528957#M37492

jamie_c2tj85

My fix, which appears to be working on 2x Windows machines and 1x MacBook Pro, is to setup SSH and remove all password related things (such as keychain in MacOS). This has worked for me for a couple of months now.

unknown

Here is the solution: https://gist.github.com/RockinPaul/6b012b106c4175469ee39bde12fb67f7

Ras Smolen

Solution here , hope it helps

https://community.atlassian.com/t5/Sourcetree-questions/REOPEN-Device-not-configured-error/qaq-p/1528957?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjQxMzA0Mjc0NTQyfQ%3D%3D#U1900576

wlwlwl

"Use System Git" works for me. sourcetree 4.1.6, macos 10.15.7

Ivan Alejandro Micheletti

For me too!

Thanks PeterDev.

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