JIRA Connection to Salesforce Stopped Working

Question

I revoked access and authorized again but the connection is no longer working.

Kevin Lew _ServiceRocket_ · Answer

Hello @Sara Noorzay,

It seems that the API access token is not valid once the access the revoked. When you reauthorized again, a new API access token is created.

Can you please try to copy the API access token to the Salesforce package(Jira Cloud for Salesforce)?

Cheers,

Kevin

Sloan N_ B_ · Answer

Hi @Sara Noorzay

Can you give us some more informations?

* Are you using an add-on for SalesForce integration? If yes which one?
* Are you on Cloud or Server?
* On Server, what do the logs say?

Cheers
Niklas