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Assignee field not visible on Create

Hagen Mezger

In my project, the assignee field is not visible in create mask.

But if I try "where is my field" (all fields enabled, but it is not even in the list) is states it should be visible, because it is on the screen, not hidden in field definition (in fact it is even required) and i have the assign issue permission.

Any ideas, why the assignee is still not visible? Is it possilble, that there are properties set at this stage (where)? As far as i understand jira, because the issue is not even existing at this point (I just opened the create mask) no properties can be interfering, isn't it?

Accepted answers

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Christopher Jaksch_rlcpmf

Hi @Hagen Mezger,

can you edit the assignee after you've created the issue?
are you using different screens for Create, View and Edit in your JIRA project?

Cheers
Chris (STAGIL)

Alexey Matveev

What do you mean by "create mask"? You mean you can not see the field on the Create screen?

If so, kindly check that your user has the assign issues permission in the project permission scheme.

Hagen Mezger

1. No. But there are properties in place which are modifying the edit permission at the state after create. But this is OK and intended.

2. Yes, there is a separate create screen which is containing the field.

Hagen Mezger

Yes, I can't see the field on the create screen. And Yes i have the assign issue permission and the field is at the screen too. (see my initial post)

Christopher Jaksch_rlcpmf

Hi @Hagen Mezger,

can you please check if there are duplicate customfields 'assignee' and you are using the wrong one?

It may sounds silly but could be possible.

Otherwise it's hard to find the problem without seeing your JIRA app.

Best
Chris

Alex B_r4xub1

I don't know if you will see this or whether this could be causing the issue. But I am having a similar issue with a project where I have confirmed the assignee is a field in the screen but isn't visible when creating a ticket.

I suspect the issue is because the project has a default assignee, which might hide the assignee field for the project. Could that be the case?

Jose Suarez_hawn9w

Hi, I have similar issue, I'm working on Jira ITSM and on Create Issue view dont appear the Assignee but appeaar after the ticket is created, some reason why? I did edit the screen view and it appear but with the label "hidden" just beside the filed on the Edit view...

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