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How / Where can I turn automatic watches out of comments off?

Matthias Fleschütz

Hi there,

we are importing mails as a support channel into our service desk.
Now I saw that all issues have automatically watchers on the tickets.

It seems that they are added automatically after commenting (even internally an issue)?

Where can I turn this function off (for my service desk project)?

Best & Thanks

Accepted answers

Christopher Jaksch

Hi @Matthias Fleschütz,

you shoud definitly check the following knowledge base article: https://confluence.atlassian.com/jirakb/how-to-stop-being-automatically-added-to-the-watcher-s-list-when-working-on-issues-298975297.html

If a user comments an issue, the user will start watching the issue if the user profile preferences are set to "autowatch".

Hope that helps.

Best wishes
Chris (STAGIL)

All comments

Christopher Jaksch

Hi @Matthias Fleschütz,

If a user comments an issue, the user will start watching the issue if the user profile preferences are set to "autowatch".

Hope that helps.

Best wishes
Chris (STAGIL)

Matthias Fleschütz

Thanks a lot!

Ross Dammann

I see this this in our preferences, but when I change to 'disable' it doesn't allow me to save the changes. It says 'Something went wrong'

Any suggestions

Vicky Swaniawski

I`m afraid that there is no way to automatically disable this option.
As a workaround, I would recommend you to disable only the notification related with each repository
To do his: Go to Settings > Notifications

visit Red Boxtime for more watch related info.

Devin Ponda

This is not a resolution for Jira Cloud. Auto watch does not exist.

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