Can I use ServiceDesk REST API to raise an anonymous Issue?

Dylan_Tusler

We are developing (client side application, not web app) software for the visually impaired. I would like to set up the feedback functionality of our application to raise a service desk item automatically via REST API call. Our users are authenticated within our application, so we have email address, and can put it into the request, but I don't want to make them sign on to a Service Desk account too in order to raise feedback via our application. So I was hoping I could let the service desk call be made anonymously.

I've had a quick experiment with the API, but even though we have enabled anonymous requests via the web I can't see how to raise them via the API.

Shaun S

Hi Dylan,

 

JIRA Service Desk doesn't currently allow for anonymous user creation the way JIRA Software does.  There is a feature request for this functionality though, which can be found here https://jira.atlassian.com/browse/JSDSERVER-1030

 

Having said that, you may be able to work around this by creating a user specifically for API calls through your application.  If you create a user with the name service_account, for the sake of example, you should be able to make REST API calls that create new requests in a given portal.  

 

You can test this by sending a POST to the request endpoint:

curl -D- -u service_account:password -X POST -d @request.json -H "Content-Type: application/json" http://yourservicedesk.com/rest/servicedeskapi/request

 Contents of request.json:

{
 "serviceDeskId": "2",
 "requestTypeId": "9",
 "requestFieldValues": {
 "summary": "Request raised via REST API",
 "description": "Help me Obi Wan Kenobi. You're my only hope."
 }
}

 The REST API documentation for this endpoint also outlines additional fields you can add to the request body. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest