I cannot add the newly bought license to my jira self-hosted since my shown server id is not valid

Simone Briatore

Hello,

when I look for the server id of my installation (both with db query and on the jira web page) i get a string in the format 64da73f8-02a3-... It appears the server id is in some hex format, but non ascii character...

Due to this, I cannot reveal my license key on my.atlassian.com since it says "invalid server id"

I also have, on the same machine, a confluence instance running, can I use the confluence server id for the jira license?

What can i do?

 

Shaun S

Hi Simone,

That's certainly strange that your server-ID isn't stored in the expected format. If I may ask, was data imported into your instance from a JIRA Cloud backup? In any case, we can resolve this by assigning a new Server ID in the database. This knowledge base article https://confluence.atlassian.com/jirakb/changing-server-id-for-test-installations-285839562.html outlines the steps to generate the new ID. Once the new ID is set in your production database, it should allow you to reveal the license key on my.atlassian.com.