Last status of issue is not correctly displayed in overview customer portal

Milad Sarvari

Hi,
I am an employee of the service desk.

I was told by one of our customers that in their issue overview the issues did not have the right statuses.

This indeed heads. Because in these issues I changed the status to close and later to Open again. Jira shows the very first status in this overview.

How can I change this so that the latest status of the issue is here?

 

Susan Hauth _Jira Queen_

Hi Milad,

Perhaps you could attach a screenshot?  I'm not sure what you are referring to re the issue overview?

Thanks

Susan