Service desk unable to reload a page after status transition

Question

since a couple of weeks our help desk installations started having issues reloading the active page after some actions such as:

* change the status of a ticket
* change the ticket assignee

It happens inconsistently but when it does, the dialog window where the ticket was updated will be forever loading when actually the ticket was already updated. A refresh of the page will bring the ticket with a refreshed status.

Steven F Behnke · Answer

I've seen this behavior in JIRA occasionally, not related to Service Desk projects. I am not able to reproduce it yet.

Changing the status (either with a Transition Screen or as an immediate action) results in the 'Loading...' spinner and nothing more. Refreshing the page shows the correctly and accurately updated issue.

Thiago Zandona · Answer

Hi Ramzi,

This is not a common case, and we will need more details to be able to help you. I suggest you to open a Support request against JIRA Cloud. We will probably need to check your instance to identify what is causing this behaviour.

Cheers,