Jira installation issue - http://localhost:8080 page not accessible

Question

Installed Jira 7.8.1 on RHEL 7.4. Installation went fine. Jira installed as service and no visible issues in the service stop/start. This is on AWS ec2. I don't have browser installed so hopping I can get to configuration @ http://<>:8080 ? Not able to access the localhost or with machine IP address. I see following issues in the log: ========= [root@ip-10-250-33-52 logs]# cat atlassian-jira-gc-2018-03-28_18-27-41.log.0.current Java HotSpot(TM) 64-Bit Server VM (25.102-b14) for linux-amd64 JRE (1.8.0_102-b14), built on Jun 22 2016 18:43:17 by "java_re" with gcc 4.3.0 20080428 (Red Hat 4.3.0-8) Memory: 4k page, physical 7746876k(4303580k free), swap 0k(0k free) CommandLine flags: -XX:GCLogFileSize=20971520 -XX:InitialHeapSize=402653184 -XX:MaxHeapSize=805306368 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:+UseParallelGC 2018-03-28T18:27:42.309-0400: 1.018: [GC (Allocation Failure) [PSYoungGen: 98304K->12776K(114688K)] 98304K->12784K(376832K), 0.0186220 secs] [Times: user=0.03 sys=0.01, real=0.02 secs] 2018-03-28T18:27:42.752-0400: 1.461: [GC (Allocation Failure) [PSYoungGen: 111080K->15678K(212992K)] 111088K->15686K(475136K), 0.0151753 secs] [Times: user=0.02 sys=0.01, real=0.01 secs] 2018-03-28T18:27:43.172-0400: 1.881: [GC (Allocation Failure) [PSYoungGen: 212286K->16365K(212992K)] 212294K->18007K(475136K), 0.0222369 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:43.519-0400: 2.228: [GC (Allocation Failure) [PSYoungGen: 212973K->16357K(245760K)] 214615K->21240K(507904K), 0.0208132 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:43.921-0400: 2.630: [GC (Allocation Failure) [PSYoungGen: 245733K->16376K(245760K)] 250616K->25410K(507904K), 0.0197225 secs] [Times: user=0.03 sys=0.01, real=0.02 secs] 2018-03-28T18:27:44.410-0400: 3.119: [GC (Allocation Failure) [PSYoungGen: 245752K->16378K(221184K)] 254786K->37289K(483328K), 0.0265096 secs] [Times: user=0.04 sys=0.01, real=0.03 secs] 2018-03-28T18:27:45.106-0400: 3.815: [GC (Allocation Failure) [PSYoungGen: 221178K->13571K(233472K)] 242089K->43214K(495616K), 0.0229175 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:45.490-0400: 4.200: [GC (Metadata GC Threshold) [PSYoungGen: 86622K->9592K(232448K)] 116264K->40890K(494592K), 0.0167571 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:45.507-0400: 4.217: [Full GC (Metadata GC Threshold) [PSYoungGen: 9592K->0K(232448K)] [ParOldGen: 31298K->22600K(262144K)] 40890K->22600K(494592K), [Metaspace: 20602K->20602K(1069056K)], 0.0887448 secs] [Times: user=0.16 sys=0.00, real=0.09 secs] 2018-03-28T18:27:46.212-0400: 4.922: [GC (Allocation Failure) [PSYoungGen: 203776K->6021K(209920K)] 226376K->28630K(472064K), 0.0123003 secs] [Times: user=0.02 sys=0.00, real=0.01 secs] 2018-03-28T18:27:46.884-0400: 5.594: [GC (Allocation Failure) [PSYoungGen: 209797K->13819K(232960K)] 232406K->36428K(495104K), 0.0189515 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:47.487-0400: 6.197: [GC (Allocation Failure) [PSYoungGen: 216571K->4964K(231936K)] 239180K->35984K(494080K), 0.0208244 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] 2018-03-28T18:27:47.970-0400: 6.680: [GC (Metadata GC Threshold) [PSYoungGen: 61788K->4394K(232448K)] 92808K->39665K(494592K), 0.0089016 secs] [Times: user=0.02 sys=0.00, real=0.01 secs] 2018-03-28T18:27:47.979-0400: 6.689: [Full GC (Metadata GC Threshold) [PSYoungGen: 4394K->0K(232448K)] [ParOldGen: 35271K->34427K(262144K)] 39665K->34427K(494592K), [Metaspace: 34276K->34276K(1079296K)], 0.0887076 secs] [Times: user=0.15 sys=0.00, real=0.09 secs] 2018-03-28T18:27:48.927-0400: 7.636: [GC (Allocation Failure) [PSYoungGen: 202752K->9182K(211968K)] 237179K->43609K(474112K), 0.0092693 secs] [Times: user=0.02 sys=0.00, real=0.01 secs] 2018-03-28T18:27:50.816-0400: 9.525: [GC (Allocation Failure) [PSYoungGen: 211934K->16234K(232448K)] 246361K->50670K(494592K), 0.0199520 secs] [Times: user=0.04 sys=0.00, real=0.02 secs] ===== Tail of catlina.out === 2018-03-28 18:27:50,968 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false 2018-03-28 18:27:50,968 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false 2018-03-28 18:27:50,968 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false 2018-03-28 18:27:50,968 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false 2018-03-28 18:27:50,968 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false 2018-03-28 18:27:50,969 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false 2018-03-28 18:27:50,969 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended 2018-03-28 18:27:51,090 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml 2018-03-28 18:27:51,099 JIRA-Bootstrap INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource] 2018-03-28 18:27:51,137 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks. 2018-03-28 18:27:51,138 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully. 2018-03-28 18:27:51,166 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue 2018-03-28 18:27:51,166 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue 2018-03-28 18:27:51,189 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage: --------------------------------------------------------------------------------- Heap memory : Used: 174 MiB. Committed: 483 MiB. Max: 740 MiB Non-heap memory : Used: 63 MiB. Committed: 66 MiB. Max: 1264 MiB --------------------------------------------------------------------------------- TOTAL : Used: 237 MiB. Committed: 549 MiB. Max: 2004 MiB --------------------------------------------------------------------------------- how can I resolve this issue and get to my initial setup page to configure Jira?

Craig Castle-Mead_20fp9z · Accepted Answer

Hey Jay, feels like the most likely issue is with the security group the ec2 instance is assoaciated with isn’t allowing TCP 8080 traffic. from your shell session, try: telnet 127.0.0.1 8080 if that responds, then in your AWS console, find the ec2 instance, then click on its security group, on inbound rules add custom TCP for port 8080 permitted to either your own IP (select “My IP” and it will fill it for you) or “anywhere” which will add 0.0.0.0/0 and permit traffic from anyone. once you’ve done this, try and load http://<>:8080 in your browser Let isn’t know if that helps CCM

Jay Kantaria · Accepted Answer

It was security blocking traffic between Ec2 and local network.  I ended up using ssh tunnel from local host where I mapped local port to the jira-IP:port.