Skills/Knowledge matrix for a team, automatically updated from the tickets members work on.

Question

Dear members,

I need to create and maintain a skill matrix for a team to have a better insight in people's abilities. The issue at hand is that such "database" would usually be populated by the team members themselves and hardly ever updates/objectified.

Ideally, a certain plugin in JIRA would be able to update a skill set of a person based on the tickets such person logs their time on.

For example, a ticket's label could constitute the a skill. Once a certain team member would have completed a task with a particular label, his/her experience in such skill would get an "upgrade" in value or date (becomes more recent)

Perhaps there is such plugin available today?

Thank you

Flaubert TAGU · Answer

Hello @ia50000 ,

If you are still looking for a solution, I would gladly propose you the following solution which works with or without ai.

Skills Management for Jira Smart Ticket.

The application allow you to:

Admin Global App

* Manage the project the application has access to
* Customize your own ai
* Use ai to automatically find required skills for each task in the authorized projects
* View metrics of tickets without skills referenced

Plugin inside you Jira Ticket

* Search for required skill for ticket
* Add custom required skills
* Find the 5 best available candidates to perform the task
* Assign or unassign a task

For more details, you can follow our FAQ.

Creatros · Answer

Try SkillsHawk It uses AI and Machine learning to extract the update the skill of users based on their work on different tickets at a different time. Looks like it is an exact match of your need.

Sandra _Mindville_ · Answer

Hi Igor.

Insight from Riada can help you with this. It's labelled as an asset management tool, but when you think of it, skills are assets!

Here is a link to a presentation where Valiantys explains how they use Insight for the exact same purpose as you describe. I encourage you to check it out.

Regards,
Sandra