nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Transition buttons do not appear

Mohamed El Taweel

user belongs to groupx
In the Permission Scheme , the groupx is granted browse , create , do transition

On the transition I set a condition "Only users in group groupx can execute this transition."

User can create ticket but no transition button appear in-spite there is no condition on the transitions revoke him.

What could be the reason?

Accepted answers

All comments

Mohamed El Taweel

I republished the workflow but the issue still exist

Nic Brough -Adaptavist-

Your condition is wrong, or the user is not in groupx

Alexey Matveev

Try to use permission helper. Go to the issue detailed view and choose admin -> permission helper:

Then choose the user and transition issue permission and have a look, if the user has the permission

Alexey Matveev

and kindly provide your condition

Mohamed El Taweel

"Only users in group groupx can execute this transition"

Error :
Status: Mostafa Hussein does not have the 'Transition Issues' permission

JIRA Service Desk has overridden this permission : user must have a JIRA Service Desk license and Service Desk Agent permission on this project.

Project Role: Mostafa Hussein is not a member of any of these project roles: Administrators, Service Desk Team

You can change this by going to the 'Procurement' project roles and adding Mostafa Hussein to the missing role(s)

Nic Brough -Adaptavist-

Ahh, sorry, I keep forgetting Service Desk does that.

Exactly as it says, your user is not an Agent. They need to be an agent to perform these transitions.

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