Need any emails coming to helpdesk@myorganization.com to be created as tickets

Question

Need directions on setting up incoming emails to public mailbox of my organization to be created as tickets on JIRA service desk.

SavATree Helpdesk · Answer

Hi Amirul,

Thank you for the suggestion.I tried that and I am running into issues.

At custom email address,I have filled helpdesk@myorganization.com

For authentication,I gave my company username and password.

Now the issue is ,the tickets are getting created using my personal mailbox and helpdesk@myorganization.com is a shared mailbox,it doesnt have any password associated which I can give to authenticate.

Please advise.

Amirul Ikhwan Omar · Answer

You will need to create email channel in your Service desk project. You can refer the documentation here https://confluence.atlassian.com/servicedesk021/setting-up-the-email-channel-693896338.html