Issue Types vs Request Types for workflow

Question

Hello,

I am setting up a brand spankin' new JIRA instance. I am having some confusion with how to use issues types and request types.

As an example, I have a project for accounting. I want there to be a "type" (issue or request) which is for Quotes. There would be a specific workflow associated with issues that are of the type Quote. There would also be other issues of the type purchasing, which would have their own workflow.

How exactly can I accomplish this?

Az_xdiyuy · Answer

Sorry! I figured it out :)

Az_xdiyuy · Answer

@Andy Heinzer that page is still confusing to me. So I followed the steps there and setup a workflow SCHEME for quote. However, then I see the workflow but am not able to edit it :(  How can I edit the workflow?

Andy Heinzer · Answer

The term 'request types' is specific to Jira Service Desk.  More details in Create service desk request types.

However all Jira projects (even non-servicedesk) utilize issue types.   You can think of Service Desk as a layer on top of Jira that can create different subset of issues types, that is one way to think of request types.

Each issue type in Jira can have a different workflow.  So it makes sense that you could have an issue type called 'Quote' and another called 'Purchase' in the same project and these two different issue types could have completely different workflows.   I would recommend reviewing the Configuring workflow schemes for information on how to do this.