Create an automated Jira Ticket when using Business Project?

Question

My Scenario :-

We have created a business project using Jira Core for managing customer complaints or concerns.Challenge here we face is that we need to manually log a ticket every time. We want to automate this process so that a ticket is created  when an email is sent to a email address like : xyzconcerns@abc.com.

To give you a brief background, My Jira core software consists of 2 projects one as Software project and other as business project and using email address specified in Software project a ticket is created and updated. I want to achieve the same functionality for my business project.

Please provide suggestions or inputs for the same. Any help on this is greatly appreciated!!

Alexey Matveev · Answer

You need to use different POP servers for each project. That is why, yes, you should create a different POP mail server first. Or If you have Imap, you can create imap folders and connect mail handler to a certain folder.

Pratyush Mathur · Answer

Hello Alexey,

Thank you for sharing the link but issue still remains.

The software project has POP mail server with host as "mailstore" which has an email associated with it. I have associated mail handler with this host. Whenever I send an email to that email address, issue gets created / updated as per the mail handler settings.

I tried creating a new mail handler for the business project, but the only option that i get for POP mail server is "mailstore", same as for software project. So when i send an e-mail, an issue does get created but gets added in the software project. I would like it to be added in business project.

This leads me to believe that I should create a POP mail server first. And then associate this mail server's host with business project's email handler. .Please let me know if my understanding is correct.

Alexey Matveev · Answer

You should setup a Jira email handler for the project. You can find more info here:

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html