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How come reporters & watchers don't receive notifications for sub-tasks?

Asif Ajanee

In Jira Software, our reporter and all watchers only receive notifications for the parent (User Story) when it is updated but when a sub task under the the user story is updated, no notifications are received. Can someone assist in explaining why and what's the solution?

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Nic Brough -Adaptavist-

What does the notification scheme say for "issue updated"?

Jason Michaud_bbxqv9

Hi Nic

I'm having a similar issue where the sub-task notifications aren't being sent out to Reporters/Watchers. For Issue Created and Issue Updated Events - the Notification scheme includes All Watchers.

Also - the Notification helper within Jira Service Desk does not allow me to test it out using Sub-Task issuetypes - which is quite odd.

Julien Philippon_13ifts

Hi !

I have the same Issue.

Did you find a solution ?

Best regards

Nic Brough -Adaptavist-

I suspect you'll find the people missing emails are not watchers.

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