Jira Service Desk Attachment Notifications

Question

Is it possible to stop notifications going out when an attachment is added to a ticket in Jira Service Desk?

At the moment, any tie we try to add an attachment to a comment, a separate box comes up asking us to either add the attachment to the ticket only, or share with customer.

If the share with customer option is selected, a notification goes to the client before the comment has been completed so they end up with 2 notifications. not ideal.

Any suggestions welcome.

Tim Patrick · Answer

I've voted for both of these now.

With regards to the 3rd link you sent about built-in scripts, I don't fully understand what functionality this would give me. Would this be to purely add the attachment into the email notification?

If so, this isn't a problem for us. I mainly need to find a way to stop notifications going out when an attachment is added.

Evan Golden_lscpv4 · Answer

Hey Tim,

There is no way out of the box to do this at this time.

There are features that can be voted up.

* https://jira.atlassian.com/browse/JRASERVER-1898
* https://jira.atlassian.com/browse/JRACLOUD-1898

There is also a way to do this with Scriptrunner as a postfunction as explained in the article below:

https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_attachments_in_emails