nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Dashboard error on my Linux installation that affects menu rendering

Sylhos

Hello, I am getting the following in my system dashboard (start screen):

Failed to load resource: the server responded with a status of 401 ()

and seems to be coming from:

http://x.x.x.x:8080/rest/analytics/1.0/publish/bulk

The screen menus do not seem to finish rendering since they have tags visible such as "<u>H</u>ome".

I looked around for a solution but those I found seem to refer to old Jira versions.

Accepted answers

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Andy Heinzer

I do not believe that an error on that rest endpoint could cause the problem you are reporting here. My thought is that this error too might be correlated to the source problem. But I am also not 100% clear on the problem you are seeing here.

Could you post a screenshot of the error you are seeing?
What version of Jira is this?
When did this problem start?

Sylhos

Here is a screenshot. I get inconsistencies for the same user avatar and the menu rendering. I temporarily disabled the cache to make sure I was getting the latest from the server, but the problem occurs with and without it. Thanks for the help.

Sylhos

This is a new installation with Jira Software version v7.8.0#78000-sha1:4568b9d

Andy Heinzer

That does look very strange.

Does this problem only happen on Dashboards in Jira? Or are you seeing this on all the pages in Jira, like issue details, Agile Boards, reporting, system admin, etc?

As I see it, there could be a couple of different causes here:

A plugin
A custom script
Some other unexpected translation problem.

To see if a plugin to Jira is causing this, I would be interested to see if you can try to disable all the 3rd party plugins in Jira temporarily to see if the problem goes away. You can follow the steps in Disabling and enabling add-ons to test this.

If this problem does not show up when the plugins are disabled, then at least we know one of those plugins is likely the cause of this problem.

If the problem persists, then I would be interested to see if there is some kind of script being injected into the page. I would start with checking the announcement banner in Jira system administrator menu. We have seen some admins use this form to inject javascript onto every page of Jira. But this is not the only place that custom scripts can live in Jira. Many times these are stored in custom field descriptions. If that happens you should be able to run the following SQL queries against your Jira database to see if you might have some such scripts:

select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';    
select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

If that does not turn up any results, then I think the next step is to see if you can temporarily revert the system language Jira is set to use back to English. It could be this is a new bug in regards to translations, but I am not confident this is the case. Just want to understand more about what might be causing this.

Please let us know the results.

Andy

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