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Publish Workflows

Fr0zt

Hello.

I am working with workflows in Jira.

I created a Service Desk (Basic) project.

this project has this types of issues: IT Help, Service Request, Service Request with Approval, Sub-Task, Task.

I've created new workflow.

I import one of them (workflow) and add it to the project. I choose to apply it to Tasks (only). But than I get a menu to publish workflow for this Issue Type: Incident, Change, Problem. (I have to associate status from those types with the new status).

My question is this: If I choose TASK, when I am deciding where to apply the new workflow, why does it asks me to associate new status with this issue types (Incident, Change, Problem) ?

Accepted answers

Alexey Matveev

When you publish a workflow you will publish it for all issue types, for which the workflow has been defined. You can not publish it just for a single issue type. That is why you are asked to associate statuses for all issue types.

All comments

Alexey Matveev

Fr0zt

But when I publish it I get options to publish it for specified issue types. Not for all issue types... So I am a bit confused.

Nic Brough -Adaptavist-

Jira doesn't do that, as far as I can tell. Could you show us?

Fr0zt

Look, the thing is: when I import a workflow to JIRA it gives me the option to choose which a of the existing status will change into the new selected status. Sometimes it changes the name of existing status, in projects, to names of status i have imported in the new project. Why? At this stage I just want to import it.

After importing a workflow I add it to a project and I get to choose where do I want to apply it. I choose to apply it ONLY TO INCIDENTS.

I choose to publish. At this point I get another equivalence table for this type of issues: Incidents and also for IT Help. Why IT Help? I've only selected to apply it to Incidents.

Can someone explain the process of exporting, importing and applying imported workflows to existing project (to selected issue types)?

Thanks.

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