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Question for Confluence Plugin shows UPDATE available, but not able to update

Ro42

Hello,

in our installation we have 3 Add-Ons: Questions, Atlassian Troubleshooting and Support Tools and Atlassian Universal Plugin Manager.

We where able to update these Add-Ons at least one time.

Now we have the problem that the Question Add-On displays:

UPDATE AVAILABLE

but when we press the button to do it, nothing happens.

Any help is appreciated.

Thx, Roland

Accepted answers

Shannon S

Hi Roland,

Could you confirm your Confluence version as well as what is the current version of Questions that you have installed?

Can you please have a look at your Confluence logs and let us know what messages you see that occur the same time when you click the button to update?

Regards,

Shannon

All comments

Shannon S

Hi Roland,

Could you confirm your Confluence version as well as what is the current version of Questions that you have installed?

Can you please have a look at your Confluence logs and let us know what messages you see that occur the same time when you click the button to update?

Regards,

Shannon

Ro42

Hi Shannon,

we have confluence version 6.7.0

"Questions" version number is not visible, because add-on information page did not open up.

The little arrow (1) that opens the add-on information page point to the "south" (down), but the add-on information page is not visible. So i can not tell you which add-on version we have.

... (2) says there is a update available, but nothing happens if i press (3)

Where can i find the Confluence logs you talk about?

Many thanks, for your help!

Roland

Shannon S

Hi Roland,

Thank you for confirming that information.

Have a look at this page for information on where your logs might be located.

Could you tell me if you are behind a proxy or firewall?

Regards,
Shannon

Ro42

Hi Shannon,

i did the following:

1. Deactivate Connection to Marketplace

2. After deactivation connection to Marketplace i was able to open the add-on information page (by pressing arrow, Circle No.1 in previous comment)

Questions Add-On info page.png

3. Deinstall question-for-confluence 2.5.4

4. Download (via browser) and install question-for-confluence 2.5.5

5. Get error message after installation has finished

Questions missing dependencies.png

6. So now i have the most current version.

7. I don´t remember when i re-activate the connection to the Maketplace, but

when the connection is activated i cant open up the add-on information page.

8. i Found the log files, which one do you want?

9. If you want i can search for something inside the logfiles?

Rgds Roland

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