How to modify SLA's and send email notification

Nolan Torres

Hi Guys. I am exploring JIRA on how to change the SLA's and send email to notification. My plan is to incorporate SLA below;

1/ Time to first response within 2h

2/ Time to resolution within 4h

3/ Time to close after resolution within 3d.

Also, is there a way to send a notification to JIRA administrators if the ticket left idle for more than 6hrs?

Can you please help me to achieve the object shown above, thanks.  

 

Amirul Ikhwan Omar

You can refer to below documentation for 

SLA -https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Nofification -https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html