a user is saying that he does not have the delete option on tickets. Do you know if that is a permission thing? He does not appear to be a member of the same groups as me. I don’t want him to have admin access but I think they should be able to delete tickets
Yes, it's permissions - probably not groups.
Go to the project, open up the "permission scheme" and look for "delete" - you'll probably find it says something like "jira administrators" (where the rest of the permissions sat things like role:users, jira-adminstrators, role:developers). Then match his groups and roles against it.
Have a look at the Permission Scheme:
https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions
There is a permission called "Delete Issues".
It s a permission in the permision scheme:
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