How can I notify all role members when an issue is assigned to a specific role

Question

I am trying to figure out how I could notify all role members of a given role when an issue is assigned to a specific role via post function. We have multiple issues that are created based on selections from a parent issue. Each issue type has a select group of members that would work on the issue.

When the issue is created, it gets assigned to the default member (as expected), but I need to be able to notify the other members so that if the default member is unavailable, then someone else can work on the issue.

I do not want to create a custom email notification, due to the large number of issue types, if I do not have to. I was hoping to use something simple like the Assignee notification. At the same time, I do not want to add every role member to the notification scheme for obvious reasons.

Thoughts? And many Thanks!

Kyle Moseley · Answer

I can't think of a way to do that. Sorry!

Thomas Hardin · Answer

Since Jira already has a stock email notification for assignees, I figured I could just use something similar for the other team members of the role.

By creating a custom email for the specific role, then I am inevitably sending the assignee 2 emails. The stock email and the customized one.

I was just hoping to use one email, something that resembled the stock jira notification.

Hope this helps.

Kyle Moseley · Answer

You mentioned wanting to avoid custom email notifications, is this due to each issue type having its own workflow? If not, can you expand on that?