nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Error Msg: You do not have permissions to view this Portal

unknown

I have a user that is getting the following error "You do have permissions to view this Portal" when trying to update the Service Request type on a Reopened request. I've checked the user permission using the Permission helper & it shows he should be able to make that update.

Where should I look to verify/revise: Workflow, screens, etc?

Accepted answers

All comments

Brant Schroeder

What are the customer permissions set to on your Service Desk? There are three settings. If you do not have the third one set then the customer will need to be in JIRA or associated with the project depending on your setting.